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Unplug the device from the mains, wait a few moments, then plug it back in and let it reboot itself.Ĭheck for a software update on your device

Some functionality is different between devices. Or our Known issues page lists problems that we're aware of and are working to resolve.Ĭheck the Can I use BBC Sounds with my smart speaker? page to see if your device is supported and how you can use it with BBC Sounds. Many users have been able to fix smart speaker problems by following the troubleshooting steps below. We are investigating this and will update the following page once we know more: Why do BBC Sounds streams stop or cut out when listening on my Alexa device?

Having problems with BBC Sounds on Alexa? We're aware that some users are having problems with BBC Sounds streams on Alexa devices.